RETURNS & REFUNDS
return policy: Returns are only available for orders delivered in the United States. Due to shipping costs, returns will have to be issued from the same order shipping location.
Returns are only available for items with retail prices above $100. Any items that were purchased for less than $100 are final sale.
Item(s) purchased from wearebraindead.com must be returned at the customer's expense in new, unused condition with original tags still attached, within 2 days of receiving the shipment, in order to receive a refund.
A refund will be issued in the original form of payment. Please note that we cannot refund the original shipping charge with the exception of faulty or incorrectly shipped items.
The customer is also responsible for any shipping, customs fees, taxes, and brokerage charges that the shipment will incur in.
Please email email@example.com for instructions regarding the returns process.
Returns are completed via a 3 step returns process:
1. Initiate: to start a return shall visit our returns page. The customer will be presented with a form requesting an order number and the customer email associated with the order. The information requested can be found in the order confirmation email from firstname.lastname@example.org that received when the order was issued.
2. Approved: our team will then receive the request and evaluate if it meets our return policy. If the return is accepted you will receive a return confirmation, including a shipping label. The customer will then have to print the shipping label, re package the item(s) and physically ship the package at any shipping facility accepting USPS.
3. Received: Once the order is received the customer will refunded the amount of the order and it's shipping price via the same payment method with which the order was initially issued. The customer will be notified via email.
We do not offer exchanges at the moment. Please refer to the Returns section above.
Any item(s) purchased on sale or at a discount are final and cannot be returned for a refund. If we receive a returned sale or discounted item, we will either refuse the delivery or return it at the customer's expense. No refund will be issued.