(Shipping & Returns Policy)

 

 

• Returns/exchanges are only available for orders delivered within the United States at this time. Items must be returned in new, unused condition with original tags still attached.

 

• Items purchased from wearebraindead.com cannot be returned at any of our retail stores. Conversely, items purchased at any of our retail stores can only be returned at the location of purchase.

 

• Return requests may not exceed $2000 for a single order, and returns above $600 are eligible for store credit or exchange only.

 

• Return/exchange requests must be placed within 7 days of receiving your package. The return must be en route to our shipping facility within 7 days of initial delivery. Returns shipped more than 7 days after the label was created are no longer eligible for a refund or store credit.

 

• Refunds will be issued in the original form of payment. Please note that we cannot refund the original shipping charge with the exception of faulty or incorrectly shipped items.

 

• EXCHANGE ORDERS ARE FINAL SALE. 

 

 

• Any item(s) purchased on sale or at a discount are final and cannot be exchanged or returned for a refund. If we receive an unapproved returned sale or discounted item, no refund will be issued.
  

 

 

1. Initiate: to start a return or exchange, visit our returns page and provide your order number and the zip code associated with the delivery address. This information can be found in the order confirmation email from service@wearebraindead.com.

 

2. Approved: our team will then receive the request and evaluate if it meets our return policy. If the return is accepted you will receive a return confirmation, including a shipping label. The customer will then have to print the shipping label, re package the item(s) and physically ship the package within 7 days. 

 

3. Received: Once the order is received the customer will either receive store credit or be refunded the amount of the order via the same payment method with which the order was initially issued. The customer will be notified via email. If processing an exchange, the customer will receive an email confirmation with their exchange order which will then process as normal. Please note that exchange orders are final sale.

 

 

 

• We ship to most countries worldwide excluding Belarus, Brazil, Indonesia, Iran, Iraq, Israel, Russia, Ukraine, and Venezuela.

 

• Applicable duties and import taxes are calculated at checkout.

 

• While it is our hope that all packages arrive at their intended destinations in a timely manner, sometimes carriers mishandle packages. We waive all responsibility once the package lands in the destination country as we do not have any jurisdiction over international countries and their postal systems.

 

• Should any issues arise after the package has landed in the destination country, the recipient is responsible for contacting their local postal service to remedy the situation. The recipient is also responsible for all customs fees, taxes, and brokerage charges.

 

• While many orders make it through customs without issues, the customs agency in your country may require you to sign any required forms before receiving your package. It is the recipient's responsibility to check with their country's customs office to verify any fees as we are unable to provide the recipient with the exact amount of the charges. By completing your order you agree to pay all applicable fees.

 

• If your package is seized by customs officials for any reason whatsoever, we will not issue a refund unless all products are returned to us in their original condition. If you refuse or return your order, no international shipping charges or fees paid to local government will be refunded. If you have any questions, we encourage you to contact your local customs office, as we cannot advise you about your country's customs policies.