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Shipping & Returns Policy

 INTERNATIONAL SHIPPING POLICY

All International orders are priced in US dollars and shipped via USPS International. The USPS works in conjunction with local postal services around the world to deliver packages to their final destination. While many packages make it to their final destination without issues, we are not responsible once the package lands in the destination country as we do not have any jurisdiction over international countries and their postal systems. Should any issues arise after the package has landed in the destination country, the recipient is responsible for contacting their local postal service to remedy the situation. The recipient is also responsible for all customs fees, taxes, and brokerage charges. While many orders make it through customs without issues, the customs agency in your country may require you to pay fees before receiving your package. It is the recipient's responsibility to check with their country's Customs Office to verify any fees as we are unable to provide the recipient with the exact amount of the charges. By completing your order you agree to pay all applicable fees. If your package is seized by Customs Officials for any reason whatsoever, we will not issue you a refund unless all products are returned to us in their original condition. If you refuse or return your order no international shipping charges or fees paid to local government will be refunded. If you have any questions, we encourage you to contact your Customs Office, as we cannot advise you about your country's customs policies.  

RETURNS

return policy:

Returns are only available for orders delivered in the United States. Due to shipping costs returns will have to be issued from the same order shipping location.

Returns are only available for items with retail price above $150. Any items that were purchased for less than $150 are final sale.

Item(s) purchased from wearebraindead.com must be returned at the customer's expense in new, unused condition with original tags still attached, within 14 days of receiving the shipment, in order to receive a refund.

A refund will be issued in the original form of payment. Please note that we cannot refund the original shipping charge with the exception of faulty or incorrectly shipped items.

Please email service@wearebraindead.com for instructions regarding the returns process.

Returns are completed via a 3 step returns process: 

1. Initiate: to start a return shall visit our returns page. The customer will be presented with a form requesting an order number and the customer email associated with the order. The information requested can be found in the order confirmation email from service@wearebraindead.com that received when the order was issued.

2. Approved: our team will then receive the request and evaluate if it meets our return policy. If the return is accepted you will receive a return confirmation, including a shipping label. The customer will then have to print the shipping label, re package the item(s) and physically ship the package at any shipping facility accepting USPS.

3. Received: Once the order is received the customer will refunded the amount of the order and it's shipping price via the same payment method with which the order was initially issued. The customer will be notified via email.

 

EXCHANGES

Unfortunately we do not offer exchanges. If you purchased an item from wearebraindead.com and would like a different color, size or style, a new order will need to be placed. A refund will then be issued for the original item(s) within 1-2 business days of receipt.

SALE ITEMS

Any item(s) purchased on sale or at a discount are final and cannot be returned for a refund. If we receive a returned sale or discounted item, we will either refuse the delivery or return it at the customer's expense. No refund will be issued.

 

Start a return